FAQ's

What types of products does food-store offer?

We offer a wide range of instant cup meals including Noodles, Pasta, Soups, Rice Meals, Oats & Cereals, and Snacks. All our products are designed for quick preparation and great taste!
Are your products vegetarian?

Many of our products are 100% vegetarian, including our noodles, pasta, soups, and oats range. Products containing chicken (like Chicken Dum Biryani and Chicken Chow Mein) are clearly labelled. Check each product description for details.
Do your products contain preservatives or MSG?

We are committed to clean eating! Our soups and pasta range are made with No Added MSG, No Preservatives, and No Maida. Check individual product labels for full ingredient details.
How long does it take to prepare your instant meals?

Most of our instant cup meals are ready in just 3–5 minutes! Simply add boiling water, stir, wait, and enjoy. Preparation instructions are printed on every cup.
What is the shelf life of your products?

Our products have a good shelf life when stored in a cool, dry place. Please refer to the best-before date printed on each cup. Consume immediately after opening.
How do I place an order?

Simply browse our store, add your favourite products to the cart, and proceed to checkout. We accept all major payment methods for a smooth shopping experience.
What payment methods do you accept?

We accept all major payment methods including credit/debit cards, UPI, net banking, and other popular Indian payment options available at checkout.
Can I modify or cancel my order after placing it?

Please contact us as soon as possible at samsitservicesprivatelimited@gmail.com if you need to modify or cancel your order. We'll do our best to accommodate your request before the order is dispatched.
Is it safe to shop on your website?

Absolutely! Our store is secured with SSL encryption and all payments are processed through Shopify's secure payment gateway, ensuring your personal and payment information is always protected.
Do you offer bulk or wholesale orders?

Yes, we welcome bulk and wholesale inquiries! Please reach out to us at samsitservicesprivatelimited@gmail.com with your requirements and we'll get back to you with special pricing.
Do you ship across India?

Yes, we ship to most locations across India. Enter your pincode at checkout to confirm delivery availability in your area.
How long does delivery take?

Standard delivery typically takes 5–7 business days depending on your location. We'll send you a tracking link once your order is dispatched.
How much does shipping cost?

Shipping charges are calculated at checkout based on your delivery location and order size. We occasionally offer free shipping promotions — keep an eye on our store for updates!
How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number and link. You can use this to monitor your delivery status in real time.
What if my order is delayed?

While we strive to deliver on time, occasional delays may occur due to logistics or weather conditions. If your order is significantly delayed, please contact us at samsitservicesprivatelimited@gmail.com and we'll assist you promptly.
What is your return policy?

We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund.
Can I return a product if I don't like the taste?

As our products are food items, we are unable to accept returns based on personal taste preferences. However, if there is a quality issue, we'll make it right — just reach out to us!
How do I initiate a return or refund?

Email us at samsitservicesprivatelimited@gmail.com with your order number, a description of the issue, and supporting photos. Our team will review and respond within 2–3 business days.
How long does a refund take?

Once your refund is approved, it will be processed within 5–7 business days and credited back to your original payment method.
What if I receive a damaged product?

We're sorry to hear that! Please take photos of the damaged product and packaging and email us at samsitservicesprivatelimited@gmail.com within 48 hours of receiving your order. We'll send a replacement or issue a full refund.
How can I contact food-store?

You can reach us via email at samsitservicesprivatelimited@gmail.com. We aim to respond to all queries within 24–48 business hours.
What are your customer support hours?

Our support team is available Monday to Saturday, 9 AM – 6 PM IST. We'll get back to you as soon as possible!
Do you have a physical store?

Currently, we operate exclusively online. You can browse and order all our products through our website at food-store-202166.myshopify.com.
How do I stay updated on new products and offers?

Follow us on our social media channels and subscribe to our newsletter to be the first to know about new launches, seasonal offers, and exclusive discounts!
I have a suggestion or feedback — how do I share it?

We love hearing from our customers! Send your feedback or suggestions to samsitservicesprivatelimited@gmail.com. Your input helps us improve and serve you better.