Privacy policy

Last Updated: October 2025

Your privacy is important to us. This Privacy Policy explains how Nexus Theme ("we," "us," "our") collects, uses, and protects your personal information when you visit our website, purchase the theme, or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, payment details, and store domain when you purchase the Nexus Theme.
  • Technical Information: Browser type, device, IP address, and usage data to improve user experience.
  • Support Information: Any details you voluntarily provide when contacting our support team.

2. How We Use Your Information

We use collected data for:

  • Processing orders and sending theme download links.
  • Providing customer support and responding to inquiries.
  • Sending theme updates, important notices, and promotional offers (only if subscribed).
  • Improving theme performance, usability, and customer satisfaction.

3. Data Protection

  • All payment transactions are securely processed through Shopify's official payment gateway or trusted third-party processors.
  • We do not store or have access to your complete payment card information.
  • Our website and communication systems are protected with encryption and security measures to prevent unauthorized access.

4. Cookies

We may use cookies to enhance browsing experience, remember preferences, and analyze user activity. You may disable cookies through your browser settings, but some features of our website may not function properly.

5. Sharing Information

We do not sell, rent, or trade your personal data with any third parties.

We only share data with trusted service providers who help us operate our business (e.g., email delivery, analytics).

6. Third-Party Links

Our website or demo pages may contain links to third-party sites (e.g., Shopify App Store, payment processors).

We are not responsible for the privacy practices or content of those external sites.

7. Your Rights

You have the right to:

  • Request access to your personal data.
  • Request corrections or deletion of your data.
  • Opt out of promotional communications at any time.

8. Data Retention

We retain your personal data only as long as necessary for legal, accounting, or support purposes.

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect new features or legal requirements. The updated version will be posted on our official website with a revised date.